Super Kingdom Electronics Return & Refund Policy
Effective Date: 24/11/2023
At Super Kingdom Electronics, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines the circumstances under which we will offer refunds and the process for initiating a refund.
1. Eligibility for Refunds:
- Products must be returned within 3 days of the original purchase date.
- Items must be in their original condition, unopened, and with all packaging and accessories included.
- Some items may not be eligible for returns due to their nature (e.g., software, digital products). These exceptions will be clearly stated on the product page.
2. Defective or Incorrect Items:
- If you receive a defective item or an item that is not as described, please contact us immediately for a replacement or refund.
- We may request photographic evidence or a return of the item to verify the issue.
3. Process for Returns:
- To initiate a return, contact our customer service team at +254 716 755 555.
- Provide your order number and details about the product you wish to return.
- Follow the instructions provided by our team to send the item back.
4. Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
5. Shipping Costs:
- Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).
- Original shipping fees are non-refundable.
6. Exceptions / Non-Returnable Items:
- Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods.
- Sale items are also typically final sale and not eligible for a refund.
7. Changes to this Policy:
- We reserve the right to modify this refund policy at any time, so please review it frequently.
8. Contact Us:
- If you have any questions about our refund policy, please contact us at [email protected]
Note: This policy is subject to the local laws and regulations of Kenya and may be updated in accordance with any changes in legislation.